{"xsrfToken":"a6a42297e339cd414fe7bb5ccb3b745473fb11f1_lout","branding":{"id":"3","key":"t2b","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000038","headerLinkHoverBGColor":"#000038","headerBadgeColor":"#000038"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d644e50-18ce-4d6d-8193-d63f64ffea7a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTk4MTZlZC0zMmE3LTRlNTgtOWUyOC1hY2Q4MjZmZTkwYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkNjQ0ZTUwLTE4Y2UtNGQ2ZC04MTkzLWQ2M2Y2NGZmZWE3YSI6WyJyZWFkIl19LCJleHAiOjE3NDUxNDU1NTQsIm5iZiI6MTc0NTE0NDk1NH0.DZji0pqmFrfdx80DQhHPK7GN-a9KT4DOVK9IRBkshac&client=a19816ed-32a7-4e58-9e28-acd826fe90ad&mode=fit","logoId":"4d644e50-18ce-4d6d-8193-d63f64ffea7a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Ranheat Customer Support","sharedPortalName":"Ranheat","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Ranheat Customer Support","sharedPortalName":"Ranheat","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to Ranheat Customer Support","sharedPortalName":"Ranheat","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6bebd894-176d-4586-9f5c-274397ff81ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTk4MTZlZC0zMmE3LTRlNTgtOWUyOC1hY2Q4MjZmZTkwYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiZWJkODk0LTE3NmQtNDU4Ni05ZjVjLTI3NDM5N2ZmODFhZSI6WyJyZWFkIl19LCJleHAiOjE3NDUxNDU1NTQsIm5iZiI6MTc0NTE0NDk1NH0.lorL3jKnBC9IYVH150eqYRufj-6iLrub9nAJ1ioDPdI&client=a19816ed-32a7-4e58-9e28-acd826fe90ad&height=300&mode=fit","bannerMediaApiFileId":"6bebd894-176d-4586-9f5c-274397ff81ae","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"t2b","projectId":10004,"serviceDeskId":3,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Ranheat Customer Support using the forms or by email to <a href=\"mailto:service@ranheat.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">service@ranheat.com</a></p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"26","name":"Book a Service","descriptionHtml":"","callToAction":"Book a Service","introHtml":"<p>Repairs and servicing for your biomass boiler</p>","icon":10469,"iconUrl":"https://ranheat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4],"key":""},{"id":"18","name":"Invoices and Billing Questions","descriptionHtml":"","callToAction":"Invoices and Billing Questions","introHtml":"<p>Choose this if you have questions about costs, invoices or billing.</p>","icon":10536,"iconUrl":"https://ranheat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://ranheat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"25","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"<p>Got a suggestion for how we could do better? Let us know!</p>","icon":10498,"iconUrl":"https://ranheat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://ranheat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Contacting Ranheat by email</p>","icon":10527,"iconUrl":"https://ranheat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[17,26,20,18,25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STRT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTk4MTZlZC0zMmE3LTRlNTgtOWUyOC1hY2Q4MjZmZTkwYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxNDYxNTQsIm5iZiI6MTc0NTE0NDk1NH0.0NjE_afanMBzIqsbws5F32rMqo20h5WutmsoMiKo1sw","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"a19816ed-32a7-4e58-9e28-acd826fe90ad","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":10004,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://ranheat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"5","label":"Low","selected":false,"children":[]},{"value":"10000","label":"No SLA","selected":true,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/20","calendarParams":{"firstDay":1,"date":"2025-04-20T11:29:14+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTk4MTZlZC0zMmE3LTRlNTgtOWUyOC1hY2Q4MjZmZTkwYWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxNDYxNTQsIm5iZiI6MTc0NTE0NDk1NH0.0NjE_afanMBzIqsbws5F32rMqo20h5WutmsoMiKo1sw","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"a19816ed-32a7-4e58-9e28-acd826fe90ad","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ranheat","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a6a42297e339cd414fe7bb5ccb3b745473fb11f1_lout","baseUrl":"https://ranheat.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ranheat.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a19816ed-32a7-4e58-9e28-acd826fe90ad","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"200313c763664f82ba14adc0b78e5878","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}